Privacy Policy


Community Speech Services respects your privacy and wants to provide you with information about our privacy practices in this Privacy Statement (“Privacy Statement”). This Privacy Statement applies to information collected on the websites located at (the “Website”), any mobile applications associated with the Website (the “Mobile Applications”), as well as any services and features available on or through the Website or the Mobile Applications, such as sub-sites, blogs, user communities, social networks, or other online or wireless offerings that post a link to this Privacy Statement, whether accessed via computer, mobile device, or other technology or any associated content, material, or functionality contained on the Website or the Mobile Applications (collectively, the “Services” and, together with the Website and the Mobile Applications, the “System”). Community Speech Services is referred to in this Privacy Statement as “we,” “us,” “our,” or other similar pronouns.

Notice: This Privacy Statement applies only to the Website, Mobile Applications, and such other Community Speech Services websites that have posted this Privacy Statement. Community Speech Services provides certain other websites and services through third-party vendors, and these websites and services are subject to the privacy policies of the third-party vendors. For the avoidance of doubt, the Community Speech Services-branded websites listed below are provided by third-party vendors and are subject to the third-party vendors’ privacy practices and policies, which have been posted to such websites. Community Speech Services hereby disclaims all responsibility and liability for, and makes no representations or warranties with respect to, the privacy and data collection practices of such websites. Any use you make of such websites (or the services offered thereon) are subject to the privacy policies posted on such websites.

Information Collection

As described in detail below, Community Speech Services, or third parties designated by Community Speech Services, may collect certain personal data from or about you in connection with your use of, or your submissions to, the System (“User Information”) as well as other data from or about you (together with the User Information, the “Collected Information”) in a variety of ways. Collected Information includes, without limitation, a first and last name; a home, business, or other physical address; geographic location; a business or nonprofit entity name and address; a phone number; an e-mail address; date of birth; gender; race/ethnicity; employment status; employer name; employer information; Community Speech Services or NSSLHA account number, username, and password; credit card number and other credit card information; education status and information; research area; areas of expertise; clinical service information; as well as additional personally identifiable information about you that we may collect from time to time. We use the Collected Information to provide the Services described below; to open, maintain, and close user accounts; for marketing purposes; for publication and distribution of information; to provide continuing education services; and to more efficiently and effectively respond to user queries.


To access areas of the System designated as “protected areas,” you must register with Community Speech Services. If you wish to use the “protected areas” of the System, you will be required initially to enter certain Collected Information (e.g., current Community Speech Services account number, first name, last name, mailing address, e-mail address, username, and password) to gain access.

Information Use

In addition to the uses mentioned or described elsewhere in this Privacy Statement or in the Terms of Use, we, our affiliates, and designated third parties may use the Collected Information to analyze and improve the content, features, Services, Website, and Mobile Applications that we make available on the System, as well to conduct certain targeted marketing activities specific to users. We may send you information that you request from us, promotional materials regarding Community Speech Services’s services, and any other communication for any other legitimate and lawful business purposes. Additionally, we may retain and use certain Collected Information to facilitate and otherwise address certain inquiries, requests, subscriptions, or business transactions and relationship with Community Speech Services, or any of our affiliates, or respond to your questions or requests for information about or from Community Speech Services or any of our affiliates or trusted business partners. If you contact us for support or assistance, we may use information about you or your system for purposes such as verifying whether your system meets the minimum requirements needed to use the System and our various Services. Additionally, we may transfer your Collected Information to our affiliates or trusted business partners for the purpose of advertising certain services provided by such affiliates or trusted business partners. We may also use Collected Information as necessary to ensure compliance with any Community Speech Services policies and any applicable laws. Community Speech Services may also exchange Collected Information with other companies and organizations for fraud protection, credit risk reduction, and collection activities.

Community Speech Services may use various analytics tools and technologies regarding how users interact with the various portions of the System that require storage of web-session data. These tools and technologies are used to assist System users by using cookies and scripts (as described in the “Cookies” section below) to collect and store information—such as how users interact with the System, errors users encounter when using the System, device identifiers, how often users visit certain portions or components of the System, what pages they visit, and what other sites they used prior to using the System. Stored web-session data used by such analytics services or tools are used in accordance with this Privacy Statement.

Additionally, we may offer message boards, voice communication features, and other interactive or social-type features on the System. Please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information. Although we may take certain precautions to protect those who use these areas of the System, we encourage you to be wary of giving out any User Information—or any personally identifiable information of others to which you may have access—in such public forums. The information you post or disclose can be collected and used by people you don’t know to identify you or others. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.


Please see our Cookie Statement for full details on how we use cookies on our website.


Our third-party service providers use pixels that cause cookies, or similar technology, to be stored on your browser when you visit the System. This is necessary for our third-party service providers to provide remarketing services. Remarketing allows Community Speech Services to display highly targeted ads to people who have visited the System.

As a user browses a website that has partnered with a specific remarketing advertising network, the advertising network provider stores a number in the user’s browser (using a cookie) in order to remember the user’s visits to the site. This number uniquely identifies a web browser on a specific computer, not a person. Community Speech Services can then target advertisements to specific users based on their behavior on the System. Please refer to our cookie statement for more information on the cookies that are set on our System and how you can manage your preferences.

Customer Match and Custom Audience

Community Speech Services may share your User Information with Google for Customer Match ad targeting and Facebook for Custom Audience targeting. Customer Match allows Community Speech Services to use your User Information to reach you via Google’s ad network (i.e., Search, Shopping, Gmail, and YouTube). Custom Audiences allow Community Speech Services to use your User Information to reach you via Facebook. Using information that you have provided to Community Speech Services, Google’s Customer Match and Facebook’s Custom Audiences will target ads to Community Speech Services’s existing customers and other customers like them.

Google and Facebook do not use your data files for any purpose other than to create Customer Match audiences and Custom Audiences and ensure compliance with Google and Facebook policies. Google users can control the ads they see on Google services, including Customer Match ads, in their Google Ads Settings. Facebook users can control the ads they see in their Facebook account, including Customer Audience ads, in Your Ad Preferences.

Log Files

Each view of a page on the System is logged. Information such as the user’s Internet Protocol (“IP”) address, browser type, time of day, and duration of activity on the website is recorded. This information may be used by Community Speech Services, or third parties designated by Community Speech Services, to analyze trends, administer the System, track users’ movements, and gather broad demographic information for aggregate use or for other business purposes.

If illegal activity is detected on the System, Community Speech Services, or third parties designated by Community Speech Services, may—but have no obligation to—attempt to connect an IP address to User Information. Except as otherwise required by law or regulation, Community Speech Services has no obligation to monitor the System, or any portion thereof, for any illegal or improper activity.


For your convenience, the System may contain links to other Internet sites not under Community Speech Services’s control. Please be aware that Community Speech Services is not responsible for the privacy practices of such other websites. In addition, should you happen to initiate a transaction on a website that our System links to, even if you reached that site through the System, the information that you submit to complete that transaction becomes subject to the privacy practices of the operator of that linked website. You should read that website’s privacy statement or privacy policy to understand how personal data that is collected about you is used and protected by such third party. We encourage our users to be aware of when they leave the System and to read the privacy statement of each website that collects personal data. This Privacy Statement applies solely to information collected on the System.

Surveys and Promotions
From time to time, Community Speech Services, or third parties designated by Community Speech Services, requests information from users via surveys. Information requested may include contact information (e.g., name, mailing address) and demographic information (e.g., zip code, age, employment status). Survey information may be used by Community Speech Services, or third parties designated by Community Speech Services, for a variety of business purposes. For example, surveys will be used for the purpose of improving services offered by Community Speech Services and to gather information about professional issues related to audiology and speech-language pathology practice. Participation in Community Speech Services surveys is completely voluntary.

In addition, you may wish to participate in online contests, sweepstakes, and other promotions that we may offer from time to time. Participation in these contests, sweepstakes, and promotions is completely voluntary; you have a choice about whether to disclose information required to enter. Information requested may include personal contact information, such as your name, address, date of birth, phone number, mobile phone number, e-mail address, username, and/or similar information. In addition, as noted above, we may share this information with our third-party providers or other entities. Through these online promotions, you may choose to participate in activities such as sharing information found on the System with others and sending e-mail invitations. In connection with any online contests, sweepstakes, and other promotions that we may offer from time to time via the System, we use the information you provide to administer the polls, contests, sweepstakes, and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our services, or our marketing partners may use such information to communicate with you about the online contests, sweepstakes, or other promotions or about their products and services.

Information Submission Choices
When submitting information, corresponding, making requests for information, and otherwise interacting with Community Speech Services and its representatives through or in connection with the System, you choose what information to supply or submit, whether you wish to receive further information, and how you may be contacted. Please take care to share only such information as is needed or that you believe is appropriate. Note, however, that if you don’t provide certain requested information, we may be unable to provide certain Services to you, you may be unable to take full advantage of the System (or some portion thereof) and its capabilities, or some features of the System may function improperly. Any promotional e-mail we send to you will contain a link that will allow you to opt out of receiving any further correspondence. If you have created an online account, you may have the ability to change your correspondence preferences by logging into your account and selecting your preferences.


In addition to the uses mentioned or described elsewhere in this Privacy Statement or in the Terms of Use, Community Speech Services may share Collected Information in a variety of ways:

Community Speech Services may share your User Information with authorized service providers, affiliates, or partners to provide certain administrative, marketing, or technology services—such as survey administration, database management, transaction processing, event management, ad targeting, and bulk mailing, or any other Services. The authorized service providers, affiliates, and partners we work with are not allowed to use the information outside of the function of providing the Services designated by Community Speech Services.
Community Speech Services may share your User Information with our authorized service providers, affiliates, or partners to the extent necessary for purposes of communicating with you or fulfilling your requests for any content, materials, and opportunities.
Community Speech Services sells lists of names and mailing addresses to selected third parties. Community Speech Services does not sell lists of e-mail addresses or phone numbers to third parties. Community Speech Services may send e-mail messages on behalf of selected third parties (e.g., corporate partners and allied organizations).
Community Speech Services and our authorized service providers, affiliates, or partners may also produce reports on the System’s traffic or usage patterns and share these reports with us and others; Community Speech Services will share aggregate statistics and other non-personally identifiable information with the media, government agencies, advertisers, and other third parties. These aggregate statistics will not allow anyone to identify your name or other personally identifiable information. Community Speech Services also may release aggregated, anonymized Collected Information in connection with joint marketing efforts and strategic alliances.
Community Speech Services may disclose your User Information in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement agency or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
Community Speech Services may disclose your User Information when we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property, or safety of our company, our employees, our website users or others; or to enforce our website terms and conditions or other agreements or policies.
If Community Speech Services changes its corporate or organizational structure, files for bankruptcy, liquidates its assets, merges/combines with another entity, or undergoes a corporate reorganization, your information is, and should be expected to be, one of the transferred assets; you consent to such transfer by using the website.
Legal Basis for Processing Personal Data
Where required by the EU General Data Protection with Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”), we will only collect and process personal data about you where we have a legal basis. Examples of legal bases include consent (where you have given consent), contract (where processing is necessary for entering into or the performance of a contract with you), and “legitimate interests”.

Where we process personal data based on consent, we will ask for your consent. You may withdraw your consent at any time, but that will not affect the lawfulness of the processing of your personal data prior to such withdrawal. Where we rely on contract, we will ask that you agree to the processing of personal data that is necessary for entering into or the performance of your contract with us, and we will inform you whether the provision of your personal data is mandatory and of the possible consequences if you do not provide your personal data.

We may process your personal data for the purposes of our legitimate interests, provided that such processing does not outweigh your rights and freedoms. Where we rely on legitimate interests, you have the right to object. We process your personal data based on legitimate interests in order to:


When you submit information via the website, Community Speech Services, or third parties designated by Community Speech Services, takes certain precautions to protect your user information both online and offline. Nevertheless, no security system is impenetrable. We cannot guarantee that information transmitted or supplied by users to the System will be totally secure. You agree to immediately notify us of any breach of the security of the System, this Privacy Statement, or the Terms of Use of which you become aware.

Submissions to the System and Social Media Websites

Any information, communications, or material of any type or nature that you submit to the System—as well as to any of our pages contained on a social media platform or website—by e-mail, posting, messaging, uploading, downloading, or otherwise (each a “Submission”) is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of the System or a social media platform and are therefore not responsible for any Submissions contained on the System or any social media platform or website. Furthermore, by visiting any of our pages that are contained on any social media platform or website, you are representing and warranting to us that you have reviewed the applicable Privacy Statement and terms of use of such website or social media platform and that you will abide by all such provisions contained therein.


The System (including the Website, Mobile Applications, and Services included therein) is intended for a general audience and is not intended for use or view by children under 13 years of age, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using the System. Furthermore, we may restrict entries to any contests, sweepstakes, or promotions to entrants who are at least 18 years of age.

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4700 Massillon Rd

Green, OH 44232

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